Refund & Cancellation Policy
Last updated: August 31, 2026
This policy explains how advance payments, cancellations, and refunds are handled for bookings with The Unique Production in Rajshahi. It should be read together with our Terms of Service.
1. Advance Payments
The advance payment made to reserve your date is non-refundable. It secures our team's time and equipment exclusively for your event, which means we turn away other bookings for that date.
2. Cancellation by Client
| Notice Before Event | Refund of Remaining Balance Paid |
|---|---|
| 7+ days before | Full refund of any amount paid beyond the advance |
| 3–6 days before | 50% refund of any amount paid beyond the advance |
| Less than 72 hours / no-show | No refund |
The advance payment itself is never refunded under any cancellation scenario, as outlined in Section 1.
3. Rescheduling Instead of Cancelling
If you need to change your date, we're happy to reschedule at no extra cost, subject to team availability, as long as the request is made at least 7 days in advance. Rescheduled bookings retain the original advance payment.
4. Cancellation or Non-Performance by Us
In the rare event that The Unique Production is unable to fulfil a confirmed booking (e.g. due to illness, emergency, or unforeseen circumstances on our end), you will receive a full refund of all amounts paid, including the advance, or the option to reschedule at no additional cost — your choice.
5. Weather & Force Majeure
For outdoor shoots or drone coverage affected by severe weather or events beyond our control, we will first attempt to reschedule the affected portion of the shoot. If rescheduling is not possible and the affected portion cannot be delivered, a partial refund proportional to the undelivered service will be issued.
6. Delivery Delays
Refunds are not issued for delivery timeline extensions communicated in advance (see Terms of Service, Section 5). If we fail to deliver final edited work within an agreed timeline without prior communication, please contact us directly to resolve the matter — we aim to make this right through expedited delivery or partial compensation, assessed case by case.
7. How to Request a Refund
Send a written request via WhatsApp at +880 1710-318956 including your booking date and reason for the request. Approved refunds are processed within 7 business days via the original payment method (bKash/Nagad/bank transfer).
8. Contact
Questions about this policy can be directed to us through our contact section or directly via WhatsApp.